1. Introduction

Welcome to Divrat, your trusted e-commerce platform. At Divrat, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Divrat’s website and services, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, shipping address, billing address, payment information, and other details necessary for processing your order.
  • Account Information: Username, password, and other profile details if you register an account with us.
  • Transaction Data: Details about purchases made through our site, including product details, pricing, and shipping preferences.
  • Device & Usage Data: Information about your device (e.g., IP address, browser type, operating system) and usage patterns, such as the pages you visit and how long you stay on the site.
  • Cookies & Tracking Technologies: We may use cookies, web beacons, and similar technologies to track your interaction with our website and personalize your experience.

3. How We Use Your Information

We may use your information for the following purposes:

  • Order Fulfillment: To process and fulfill your purchases, including shipping and returns.
  • Customer Support: To provide customer service and address inquiries, complaints, or technical issues.
  • Personalization: To tailor content and product recommendations based on your preferences and browsing history.
  • Marketing & Promotions: To send you promotional materials and offers, provided you have consented to receive such communications.
  • Analytics & Improvements: To analyze website usage and improve our platform, services, and customer experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Sharing Your Information

Divrat does not sell, rent, or lease your personal information to third parties. However, we may share your data in the following instances:

  • Service Providers: We may share information with third-party vendors (e.g., payment processors, shipping companies) who assist us in delivering our services.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of Divrat’s assets, your personal data may be transferred to the new owner.
  • Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, or respond to government requests.

5. Data Security

We employ appropriate security measures, including encryption and secure servers, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online system can be 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights & Choices

You have the right to:

  • Access & Correction: Request access to your personal data and correct any inaccuracies.
  • Deletion: Request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link or adjusting your preferences in your account.
  • Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are being used.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Transaction data may be retained for auditing, tax, or legal purposes.

8. Children’s Privacy

Divrat does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete such data as quickly as possible.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated version on this page and update the effective date at the top

Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name www.divrat.com, including the related mobile site and mobile application (hereinafter 3 referred to as “Platform”). The Platform is owned by a company incorporated under the Companies Act, 1956 with its registered office at (hereinafter referred to as “Platform Owner”, “we”, “us”, “our”). Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use

Divrat

Shop no 69 Old no 64 and 62, Old Gandhi Nagar, Old Gandhi Nagar Ghaziabad, Ghaziabad, Ghaziabad, Uttar Pradesh, 201001

relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates. For the purpose of these Terms of Use, wherever the context so requires “you”, “your” or “user” shall mean any natural or legal person who has agreed to become a user/buyer on the Platform. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. The use of Platform and/or availing of our Services is subject to the following Terms of Use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or 4 forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party. In no event will the Platform Owner be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is less Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

1. Introduction

Welcome to Divrat, your trusted e-commerce platform. At Divrat, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Divrat’s website and services, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, shipping address, billing address, payment information, and other details necessary for processing your order.
  • Account Information: Username, password, and other profile details if you register an account with us.
  • Transaction Data: Details about purchases made through our site, including product details, pricing, and shipping preferences.
  • Device & Usage Data: Information about your device (e.g., IP address, browser type, operating system) and usage patterns, such as the pages you visit and how long you stay on the site.
  • Cookies & Tracking Technologies: We may use cookies, web beacons, and similar technologies to track your interaction with our website and personalize your experience.

3. How We Use Your Information

We may use your information for the following purposes:

  • Order Fulfillment: To process and fulfill your purchases, including shipping and returns.
  • Customer Support: To provide customer service and address inquiries, complaints, or technical issues.
  • Personalization: To tailor content and product recommendations based on your preferences and browsing history.
  • Marketing & Promotions: To send you promotional materials and offers, provided you have consented to receive such communications.
  • Analytics & Improvements: To analyze website usage and improve our platform, services, and customer experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Sharing Your Information

Divrat does not sell, rent, or lease your personal information to third parties. However, we may share your data in the following instances:

  • Service Providers: We may share information with third-party vendors (e.g., payment processors, shipping companies) who assist us in delivering our services.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of Divrat’s assets, your personal data may be transferred to the new owner.
  • Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, or respond to government requests.

5. Data Security

We employ appropriate security measures, including encryption and secure servers, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online system can be 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights & Choices

You have the right to:

  • Access & Correction: Request access to your personal data and correct any inaccuracies.
  • Deletion: Request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link or adjusting your preferences in your account.
  • Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are being used.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Transaction data may be retained for auditing, tax, or legal purposes.

8. Children’s Privacy

Divrat does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete such data as quickly as possible.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated version on this page and update the effective date at the top

Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name www.divrat.com, including the related mobile site and mobile application (hereinafter 3 referred to as “Platform”). The Platform is owned by a company incorporated under the Companies Act, 1956 with its registered office at (hereinafter referred to as “Platform Owner”, “we”, “us”, “our”). Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use

Divrat

Shop no 69 Old no 64 and 62, Old Gandhi Nagar, Old Gandhi Nagar Ghaziabad, Ghaziabad, Ghaziabad, Uttar Pradesh, 201001

relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates. For the purpose of these Terms of Use, wherever the context so requires “you”, “your” or “user” shall mean any natural or legal person who has agreed to become a user/buyer on the Platform. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. The use of Platform and/or availing of our Services is subject to the following Terms of Use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or 4 forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party. In no event will the Platform Owner be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is less Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

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