1. Introduction

Welcome to Divrat, your trusted e-commerce platform. At Divrat, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Divrat’s website and services, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, shipping address, billing address, payment information, and other details necessary for processing your order.
  • Account Information: Username, password, and other profile details if you register an account with us.
  • Transaction Data: Details about purchases made through our site, including product details, pricing, and shipping preferences.
  • Device & Usage Data: Information about your device (e.g., IP address, browser type, operating system) and usage patterns, such as the pages you visit and how long you stay on the site.
  • Cookies & Tracking Technologies: We may use cookies, web beacons, and similar technologies to track your interaction with our website and personalize your experience.

3. How We Use Your Information

We may use your information for the following purposes:

  • Order Fulfillment: To process and fulfill your purchases, including shipping and returns.
  • Customer Support: To provide customer service and address inquiries, complaints, or technical issues.
  • Personalization: To tailor content and product recommendations based on your preferences and browsing history.
  • Marketing & Promotions: To send you promotional materials and offers, provided you have consented to receive such communications.
  • Analytics & Improvements: To analyze website usage and improve our platform, services, and customer experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Sharing Your Information

Divrat does not sell, rent, or lease your personal information to third parties. However, we may share your data in the following instances:

  • Service Providers: We may share information with third-party vendors (e.g., payment processors, shipping companies) who assist us in delivering our services.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of Divrat’s assets, your personal data may be transferred to the new owner.
  • Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, or respond to government requests.

5. Data Security

We employ appropriate security measures, including encryption and secure servers, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online system can be 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights & Choices

You have the right to:

  • Access & Correction: Request access to your personal data and correct any inaccuracies.
  • Deletion: Request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link or adjusting your preferences in your account.
  • Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are being used.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Transaction data may be retained for auditing, tax, or legal purposes.

8. Children’s Privacy

Divrat does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete such data as quickly as possible.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated version on this page and update the effective date at the top

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